Customer Support
The Customer Support Stack
Resolve faster, escalate less, and turn support into your retention engine.
Lean Support Stack
<$100/moHandle high ticket volume with a small, nimble team.
Small teams handling high support volume with limited headcount2–3 hours to first deflected ticket
How It Works
- 1Heyy triages and routes incoming tickets with AI classification
- 2Super Intern handles repetitive queries autonomously without human input
- 3Vega surfaces analytics on what's breaking most often for proactive fixes
Why This Stack
Heyy sorts the volume, Super Intern handles the repeats, Vega shows you what to fix — less firefighting, more retention.
AI-First Support Stack
$100–$500/moDeflect the majority of tickets before they reach a human.
Product-led SaaS teams where support quality is a growth lever1 day for knowledge base integration
How It Works
- 1Decagon resolves the majority of tickets end-to-end without human intervention
- 2Parahelp handles edge cases and complex escalations with AI assistance
- 3Heyy manages the remaining human queue with smart prioritisation
Why This Stack
Decagon handles the volume, Parahelp covers the gaps, Heyy manages what's left — most tickets never reach a human.
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