AI-powered triage, routing, and resolution for support teams handling 500+ tickets per month — with persistent memory across sessions and intelligent escalation.
The pipeline · 5 steps
2 free
STEP 1VVoiceflowCustomer hits support widget and describes issue — Classify intent (billing, technical, account) and decide autonomous resolution vs. escalation path
STEP 2BBotpressComplex or high-value issue escalated with context — Retrieve full interaction history and format escalation brief for human agent
STEP 3
Why this works
Voiceflow handles front-end intake and resolves simple issues like billing disputes autonomously via connected APIs. Complex cases route through Botpress to the human queue with pre-populated context. n8n orchestrates all ticket events, routes SLA alerts, and logs outcomes. Lindy AI triages the email support inbox. SmythOS maintains memory across sessions so returning customers don't repeat themselves.
Setup time
3–5 days
Difficulty
technical
Built for
customer support manager, VP Customer Success, support operations lead
FAQ
Should we use Voiceflow or Botpress — what's the difference?
Voiceflow is optimized for front-end conversation experience with polished multimodal interfaces. Botpress is more powerful for back-end NLU, complex dialogue branching, and open-source deployments. In this stack they're complementary: Voiceflow for customer-facing design, Botpress for complex routing logic.
How do we measure whether this stack is reducing support costs?
Track containment rate (tickets fully resolved without human), first-response time, and agent handle time. Most teams see 30–50% containment on first deployment, rising to 60–70% after 60 days of refinement.
What happens if the AI makes a wrong decision like issuing a refund it shouldn't?
Configure dollar thresholds and account-type rules requiring human approval before any transactional action. Start with AI handling only information queries, then expand to low-risk transactions with human review before fully automating.
N8N
All ticket events routed through orchestration layer
Free
STEP 4Lindy AIEmail-based support inbox triaged — Score urgency, draft replies for routine requests, escalate with summaryFree
STEP 5SSmythOSReturning customer contacts support again
V
STEP 1
Voiceflow
Customer hits support widget and describes issue — Classify intent (billing, technical, account) and decide autonomous resolution vs. escalation path
B
STEP 2
Botpress
Complex or high-value issue escalated with context — Retrieve full interaction history and format escalation brief for human agent
STEP 3
N8N
All ticket events routed through orchestration layer
Free
STEP 4
Lindy AI
Email-based support inbox triaged — Score urgency, draft replies for routine requests, escalate with summary